Last updated: January 10, 2026
Welcome to Maintained House.
Maintainedhouse.com (“we,” “us,” or “our”) operates this website and offers home essentials and décor products, including bath towels, bathroom mats, bathrobes, blankets, bedding, and lighting, to customers within the United States.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, along with our Privacy Policy and any other policies referenced on our site. These Terms apply to all users of the website, including browsers, customers, and contributors of content.
If you do not agree with these Terms, please do not use our website or make a purchase.
2.1 Age Requirement
By using our website or placing an order, you confirm that you are at least the age of majority in your state or jurisdiction of residence and legally able to enter into a binding agreement.
2.2 Accurate Information
You agree to provide accurate, current, and complete information when placing an order or creating an account. This includes your name, billing details, shipping address, email address, and any other information required to complete your purchase.
Maintained House is not responsible for delays, delivery issues, or order errors caused by inaccurate or incomplete information provided at checkout.
3.1 Accuracy of Information
We strive to ensure that all product descriptions, specifications, measurements, materials, and images displayed on our website are accurate and up to date. However, minor variations may occur due to manufacturing processes, lighting conditions, or screen display settings.
3.2 Material & Fabric Variations
Many of our products, such as towels, bath mats, robes, blankets, bedding, and lighting, are made using textiles, natural fibers, or finished materials. Slight variations in texture, stitching, color tone, or finish are normal and should not be considered defects.
3.3 Color Representation
Colors may appear slightly different depending on your device, screen resolution, or display settings. While we aim to present products as accurately as possible, exact color matching cannot be guaranteed.
3.4 Availability & Updates
Product availability may change at any time without notice. Some items may be offered in limited quantities or seasonal collections and may not be restocked once sold out.
We reserve the right to update product information, pricing, or availability at any time without prior notice.
4.1 Order Placement
When you place an order on our website, you are submitting an offer to purchase the selected products under these Terms and Conditions.
4.2 Order Confirmation
An order is considered accepted only once payment has been successfully processed and you receive an order confirmation email from us. This email confirms that your order has been received and approved for fulfillment.
4.3 Right to Refuse or Cancel Orders
We reserve the right to cancel, limit, or refuse any order at our discretion for reasons including, but not limited to:
If an order is cancelled by us, you will receive a full refund to your original payment method.
4.4 Personal Use Only
Products sold by Maintained House are intended for personal, household use only. Purchases made for resale or commercial purposes are not permitted without prior written authorization.
4.5 Order Modifications
You may request changes to your order (such as address updates or item modifications) within 24 hours of placing your order, provided it has not yet entered fulfillment.
Once an order begins processing or has been shipped, modifications may no longer be possible.
5.1 Currency
All prices displayed on our website are listed in U.S. Dollars (USD) unless stated otherwise.
5.2 Taxes
All prices displayed on our website include applicable taxes, unless stated otherwise.
There are no additional tax charges added at checkout at this time.
If our tax structure changes in the future, any updates will be clearly communicated before purchase.
5.3 Payment Authorization
By submitting payment information at checkout, you confirm that:
Orders will not be processed or shipped until payment has been successfully authorized.
5.4 Accepted Payment Methods
We currently accept the following payment options:
All available payment methods will be displayed during checkout.
5.5 Pricing Changes
Prices, promotions, and availability are subject to change at any time. However, the price shown at checkout is the final price you will be charged for your order.
5.6 Secure Payment Processing
All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. We do not store full credit card or payment details on our servers.
6.1 Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday).
Orders placed before 11:00 AM EST may be processed the same business day, while orders placed after this time will begin processing the next business day.
Processing includes order verification, quality checks, and secure packaging, especially for fragile items.
6.2 Delivery Timeframes
Standard delivery within the United States generally includes:
Delivery times may vary depending on your location, carrier availability, seasonal demand, or U.S. federal holidays. Rural or remote ZIP codes may experience slightly longer transit times.
6.3 Fulfillment Location
All orders are shipped from our U.S.-based fulfillment facility, where items are stored, inspected, and carefully packaged before dispatch.
Fulfillment Warehouse Address:
Maintained House - Fulfillment Center Line #229
31 Empire Blvd, South Hackensack, NJ 07606, USA
6.4 Shipping Carriers
We work with reliable national carriers to ensure safe and timely delivery. The carrier used for your order depends on package size, weight, and destination.
6.5 Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details.
Please allow up to 1-3 business days after shipment for tracking updates to become active.
6.6 Delivery Method & Safe Drop
Most deliveries are completed using a safe drop-off method, where the carrier leaves the package in a secure location at your address. Photo proof may be provided by the carrier when available.
For deliveries that require a signature, carriers typically make 1-2 delivery attempts before redirecting the package to a local collection point or returning it to the sender.
6.7 Undeliverable or Returned Shipments
If a delivery cannot be completed due to missed attempts or access issues, the package may be:
If a package is returned to us, our team will contact you to arrange redelivery.
6.8 Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information at checkout.
Please review your order confirmation carefully and contact us immediately if you notice an error.
6.9 Risk of Loss
Responsibility for the order transfers to you once the package has been handed over to the carrier.
If tracking shows your order as delivered but you are unable to locate it, please contact us promptly so we can assist with a carrier investigation.
7.1 Return Window
You may request a return for eligible items within 30 days of receiving your order. This includes change-of-mind returns, provided the item meets the return conditions outlined below.
7.2 Condition of Returned Items
To qualify for a return, items must be:
For hygiene and safety reasons, items that show signs of use, washing, or wear may not be eligible for a refund.
7.3 Return Authorization Required
All returns must be approved by our support team before being sent back.
We operate shared fulfillment facilities, and returns sent without authorization may be unidentifiable and delayed, or rejected.
To request a return, please contact our support team to receive a Return Authorization (RMA) and return instructions.
7.4 Return Shipping Costs
7.5 Return Shipping Method
Returns should be shipped using a tracked shipping service to ensure safe delivery. Return instructions and the correct return address will be provided once your return request is approved.
7.6 Refund Timeline
Once your return is received and inspected, approved refunds are issued to your original payment method within 7 business days.
If you do not see the refund after this period:
7.7 Exchanges
7.8 Return Address:
Maintained House - Fulfillment Center Line #229
31 Empire Blvd, South Hackensack, NJ 07606, USA
7.9 Cancellations
Orders may be cancelled within 24 hours of purchase, provided they have not yet entered fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may proceed with a return after delivery in accordance with this policy.
Nothing in these Terms and Conditions limits or excludes any rights you may have under applicable U.S. federal or state consumer protection laws.
If a product you receive is defective, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with applicable consumer laws and our Return & Refund Policy.
Where any part of these Terms conflicts with applicable consumer protection laws, those laws will always take precedence.
Maintained House is committed to fair, transparent, and lawful business practices, and our policies are designed to comply with all relevant U.S. consumer protection standards.
Our website may occasionally include links to third-party websites, tools, or resources for additional information or inspiration. These links are provided for convenience only.
We do not control, endorse, or assume responsibility for the content, policies, or practices of any third-party websites. Accessing third-party links is done at your own discretion, and any interactions with those sites are subject to their own terms and privacy policies.
We encourage you to review the terms and policies of any third-party site before engaging with their services.
If you submit reviews, photos, videos, testimonials, or other content (“User Content”) to Maintained House through our website, email, or social media channels, you grant us a non-exclusive, royalty-free license to use, display, reproduce, and share this content for business, marketing, and promotional purposes related to our brand.
This may include use on:
By submitting User Content, you confirm that:
We reserve the right to moderate, format, or remove User Content that violates our guidelines or applicable laws. We will never alter the meaning or sentiment of customer reviews.
For details on how personal data is handled, please refer to our Privacy Policy.
You agree to use our website and services for lawful, personal purposes only.
You may not:
We reserve the right to restrict or terminate access to our services if misuse is identified.
All content available on this website, including but not limited to product images, text, graphics, logos, designs, and layout, is the property of Maintained House or its content suppliers and is protected by applicable intellectual property laws.
You may use our website content for personal, non-commercial purposes only, such as browsing products or placing an order.
You may not:
Unauthorized use of our intellectual property may result in legal action where appropriate.
Our website and products are provided on an “as is” and “as available” basis, except where protections are required under applicable U.S. consumer laws.
We work hard to ensure that product images, descriptions, and details accurately represent the items you will receive. However, slight variations in color, texture, or finish may occur due to screen settings, lighting conditions, or the natural characteristics of certain materials.
While we take care to maintain quality control, accurate listings, and secure packaging, we do not guarantee that:
Nothing in this section limits your rights under applicable consumer protection laws. If an item arrives damaged, defective, or not as described, you remain fully protected under our Return & Refund Policy.
To the fullest extent permitted by applicable U.S. law, Maintained House shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. This includes, but is not limited to, damages related to:
This limitation does not affect any rights you are entitled to under applicable consumer protection laws. Where the law requires certain remedies, such as refunds or replacements for defective products, those rights remain fully protected.
You agree to indemnify and hold Maintained House, its owners, employees, and partners harmless from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising from:
This obligation applies only to the extent permitted by applicable U.S. law and does not limit any consumer rights you may have under law.
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United States, and where applicable, the laws of the State of New Jersey, without regard to conflict of law principles.
Any disputes arising from or relating to your use of our website or purchases made through Maintained House shall be subject to the jurisdiction of the appropriate state or federal courts located in New Jersey.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon being posted on this page.
The “Last Updated” date at the top of this page reflects the most recent revision. We encourage you to review these Terms periodically to stay informed.
Your continued use of our website or services after any updates constitutes acceptance of the revised Terms.
For your convenience and transparency, the following policies form an integral part of these Terms & Conditions. We encourage you to review them carefully:
These policies are available on our website and apply to all purchases and interactions with Maintained House.
Operating Name: Maintained House
Operating Location: 31 Empire Blvd, South Hackensack, NJ 07606, USA
Store Number: +1 (425) 606-4026
Customer Support Email: support@maintainedhouse.com
Contact Form: Here.
Customer Service Hours:
Monday – Saturday | 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 12-24 hours.