Last updated: December 10, 2025
Maintainedhouse.com (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from us.
Maintained House operates as an online home essentials store serving customers within the United States, offering products such as bath towels, bathroom mats, bathrobes, blankets, bedding, and lighting.
By accessing our website or placing an order, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Return & Refund Policy, which provide additional details about how we operate and serve our customers.
To provide a smooth and secure shopping experience, Maintained House collects certain personal information when you interact with our website or place an order. This information is collected only when necessary and is handled responsibly.
Information You Provide Directly
When you place an order or contact us, we may collect:
Payment information:
Payments are processed securely through trusted third-party providers (such as Shopify Payments, PayPal, Apple Pay, or Google Pay). We do not store or have access to full credit card numbers or sensitive payment details.
Information Collected Automatically
When you browse our website, we may automatically collect limited technical data, including:
This information helps us improve website performance, functionality, and user experience.
Marketing Preferences
If you choose to subscribe to our emails or promotions, we may collect your communication preferences. You can unsubscribe at any time.
Maintained House uses your personal information only for legitimate business purposes and to provide you with a reliable, secure shopping experience. Specifically, we use your information to:
Process and fulfill orders
This includes payment processing, order confirmation, packaging, shipping, and delivery updates.
Provide customer support
To respond to inquiries, handle returns or exchanges, resolve delivery issues, and assist with product-related questions.
Improve our website and services
To understand how customers use our site, improve navigation, product offerings, and overall user experience.
Send important communications
Such as order confirmations, shipping updates, policy changes, or service-related notices.
Marketing communications (optional)
If you opt in, we may send promotional emails or product updates. You can unsubscribe at any time using the link in our emails.
Security, fraud prevention, and legal compliance
To detect suspicious activity, prevent fraud, and comply with applicable U.S. laws and regulations.
We do not use your personal data for purposes unrelated to operating and improving our store.
Maintained House respects your privacy and does not sell, rent, or trade your personal information.
We only share your data in the following limited and necessary situations:
Service Providers
We work with trusted third parties to operate our business, such as:
Payment processors
Shipping and logistics partners
Email and customer support platforms
These providers only receive the information required to perform their services and are obligated to protect your data.
Legal & Regulatory Requirements
We may disclose information if required to do so by law, regulation, court order, or government request, or to protect our legal rights, customers, or the security of our services.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business. If this happens, customers will be notified of any material changes.
We never allow third parties to use your personal data for their own marketing purposes.
Your personal information is stored and handled securely using industry-standard systems.
Data Storage
All personal data collected through Maintained House is stored securely on trusted platforms and servers used by our website provider (Shopify) and approved service partners.
Data Protection Safeguards
When personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your information. This may include contractual obligations, encryption, and compliance with applicable data protection laws.
We take reasonable steps to ensure your data remains protected regardless of where it is processed.
We use cookies and similar technologies to improve your browsing experience and ensure our website functions properly.
Cookies help us to:
Managing Cookies
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of our website function, including checkout and account features.
We do not use cookies to collect unnecessary personal information, and we do not sell cookie data to third parties.
If you are a resident of the United States, you have specific rights regarding your personal information under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and similar state regulations.
You have the right to:
To exercise any of these rights, please contact us at support@maintainedhouse.com.
We may need to verify your identity before processing certain requests.
We do not sell your personal information.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, providing customer support, and meeting legal or accounting requirements.
To protect your information, we implement appropriate technical and organizational security measures, including encrypted connections and secure systems provided through our e-commerce platform. While we take reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is completely secure.
Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Maintained House. These links are provided for convenience or informational purposes only.
We are not responsible for the content, privacy practices, or policies of any third-party websites. Once you leave our site, we encourage you to review the privacy policies and terms of any external websites before providing personal information.
Maintained House does not knowingly collect or solicit personal information from individuals under the age of 13. Our website and services are intended for use by adults only.
If you believe that a child under 13 has provided us with personal information, please contact us immediately so we can take appropriate steps to remove that information from our records.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
When updates are made, the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our website or services after any updates constitutes your acceptance of the revised Privacy Policy.
Store Information:
Operating Name: Maintained House
Operating Location: 31 Empire Blvd, South Hackensack, NJ 07606, USA
Store Number: +1 (425) 606-4026
Customer Support Email: support@maintainedhouse.com
Contact Form: Here.
Customer Service Hours:
Monday – Saturday | 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 12-24 hours.