Last updated: January 10, 2026.
At Maintainedhouse.com, we aim to provide a smooth and reliable delivery experience for all customers across the United States. Every order is handled with care, whether it includes soft home essentials like towels and bedding or fragile items such as bedroom lighting.
We offer free standard shipping on all U.S. orders, with no minimum purchase required.
We currently ship to all residential and commercial addresses within the United States, including all 50 states.
At this time, we do not ship to U.S. territories (such as Puerto Rico or Guam) or international destinations.
Please note: We are unable to ship to P.O. Boxes or APO/FPO addresses, as our carriers require a physical address for delivery.
Our delivery estimates combine order processing time and carrier transit time.
All times below are based on Monday-Friday business days (EST).
Order Cut-Off Time:
Orders placed before 11:00 AM EST are processed the same business day.
Orders placed after this time are processed on the next business day.
Processing Time:
1-3 business days
(Time required to prepare, inspect, and securely package your items, especially fragile lighting products.)
Transit Time:
4-8 business days
(Varies based on your state and carrier availability.)
Estimated Total Delivery Time:
5-11 business days from the date of order.
Please note:
• U.S. federal holidays and seasonal surges may extend delivery times by 1-2 business days.
• Rural areas or remote zip codes may experience slightly longer transit times.
All orders are shipped from our U.S.-based fulfillment warehouse, where products are stored, quality-checked, and securely packaged before dispatch.
This ensures faster delivery, reliable tracking, and safer handling of fragile items such as bedroom lighting.
We work closely with trusted U.S. logistics partners to maintain consistent packaging standards and on-time shipping.
Fulfillment Warehouse Address:
Maintained House - Fulfillment Center Line #229
31 Empire Blvd, South Hackensack, NJ 07606, USA
We take extra care to ensure every order arrives safely, especially in fragile categories like bedroom lighting.
Here’s how we package your items:
Protective inner wrapping, such as foam, bubble wrap, or molded inserts, to prevent movement.
Reinforced outer boxes are designed to withstand long-distance transit.
Double-layer packaging for fragile lighting or glass components.
Impact-absorbing padding around corners and edges.
Sealed, moisture-resistant packing for textiles such as towels, robes, and bedding.
If an item ever arrives damaged, our Customer Support team will assist you immediately with a replacement or resolution.
We partner with trusted, nationally recognized U.S. carriers to ensure safe and timely delivery of your order. Our delivery partners include:
Carriers are automatically selected based on your location, order size, and the safest method of transporting your items, especially fragile lighting pieces that require careful handling.
We continuously review carrier performance to maintain reliable delivery standards across all U.S. states.
We offer free standard shipping on all orders within the United States, with no minimum spend required.
| Service | Total Estimated Delivery Time | Cost |
|---|---|---|
| Standard Tracked Shipping | 5-11 business days (from order date) | Free ($0.00) |
Our mission is to make shopping simple, transparent, and stress-free.
Once your order is dispatched, you’ll receive a shipping confirmation email that includes your tracking number.
Tracking Activation Timeline:
Tracking typically becomes active within 1-3 business days after dispatch.
Updates begin appearing once the carrier scans your parcel into their system.
Delivery Confirmation:
When a package is marked as “Delivered” by the carrier, it is considered successfully delivered.
Carriers may provide photo proof, a delivery timestamp, or a location note (e.g., “left at front door”).
If you believe your delivery confirmation is incorrect or you cannot locate your parcel, please contact us immediately, and we will help investigate.
Once your order has been shipped, you can track its progress at any time using the tracking link sent to your email.
You can also visit our Order Tracking page on the website and enter:
Your tracking number, or
Your order number + email address
Tracking updates will appear as soon as the carrier scans your parcel.
If tracking shows no movement after several days, feel free to contact our team for assistance.
Some orders may require additional time depending on your location or carrier conditions.
Remote or Hard-to-Reach Areas:
Deliveries to rural regions, small towns, or remote zip codes may take slightly longer than standard transit times.
Address Types Not Eligible:
We currently cannot ship to:
Weather & Operational Delays:
Severe weather, natural events, or carrier operational issues may impact delivery timelines.
These delays are outside our control, but we will assist in any way possible if your order is affected.
Most carriers will attempt to deliver your parcel to a secure location if you are not home, such as:
Photo Proof:
Many carriers now provide a photo or delivery note showing where the parcel was left.
If a Signature Is Required:
If You Cannot Locate Your Parcel:
Contact us immediately. We will work with the carrier to investigate and resolve the issue.
To ensure smooth delivery, customers must provide accurate and complete shipping information at checkout.
Address Corrections:
If the Address Is Incorrect:
We make every effort to assist, but carriers cannot always reverse or intercept a parcel once it is in transit.
Orders may be cancelled within 24 hours of purchase, provided the order has not yet entered fulfillment.
If Fulfillment Has Started:
Once your order is being processed or has been shipped, cancellation may no longer be possible.
In this case, you may wait for the order to arrive and then follow our standard return process.
Important:
Please review your order details carefully at checkout.
If you need to make any changes, contact us as soon as possible, and our team will assist whenever we can.
We understand how important it is for your items to arrive on time and in perfect condition. If something goes wrong, we’re here to help.
Delayed Orders
If your order is delayed beyond the estimated delivery window:
Check your tracking link for the latest updates.
If there is no movement for several days or tracking appears stuck, contact us, and we will reach out to the carrier on your behalf.
Lost Packages
If the carrier confirms your package has been lost:
We will reship your order at no additional cost, or
Issue a refund if preferred.
We handle all carrier investigations to resolve this quickly.
Damaged Items
If your item arrives damaged:
Contact us immediately with photos of the product and packaging.
We will send a free replacement or offer another suitable solution.
We never expect you to keep or pay for an item that arrives defective or damaged.
We’re Here to Help
No matter the situation, our support team is committed to resolving delivery issues as fast and fairly as possible.
If you have any questions about your order, delivery, or our shipping process, our customer support team is here to assist you.
Customer Support Email: support@maintainedhouse.com
Customer Service Hours: Monday-Saturday | 9:00 AM – 5:00 PM (EST)
Response Time: We typically respond within 12-24 hours.
For detailed information about returns, cancellations, or product care, please visit our FAQs or Returns & Refund Policy pages.
We’re always happy to help ensure your experience with Maintained House is smooth and enjoyable.
Store Information:
Operating Name: Maintained House
Operating Location: 31 Empire Blvd, South Hackensack, NJ 07606, USA
Store Number: +1 (425) 606-4026
Customer Support Email: support@maintainedhouse.com
Contact Form: Here.
Customer Service Hours:
Monday – Saturday | 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 12-24 hours.