Last updated: January 10, 2026.
At Maintainedhouse.com, we want you to feel confident shopping for home essentials like towels, bedding, robes, blankets, and bedroom lighting. If something isn’t right, we offer a clear and straightforward return process to make things easy for you.
This policy explains how returns, refunds, and exchanges work for customers within the United States.
If you have questions at any point, our support team is always here to help.
You have 30 days from the day your order is delivered to request a return.
We accept returns for most items as long as they meet the eligibility criteria listed in the next section.
If you need assistance at any point, our support team is here to guide you through the process.
To qualify for a return, items must meet the following conditions:
Soft Goods (Towels, Bathrobes, Bedding, Blankets, Mats)
Items must be unused, unwashed, and in their original condition.
All accessories, ties, or packaging that came with the item should be included.
We cannot accept items that show signs of use, wear, washing, or strong odors.
Bedroom Lighting & Fragile Items
Items must be uninstalled and in their original condition.
Original packaging is strongly recommended to ensure safe transport.
If the original box is unavailable, you may use equivalent protective packaging (foam, padding, sturdy box) to prevent damage during return transit.
General Eligibility Conditions
Returns must be authorized by our team before sending the item back.
Items returned without authorization may be delayed or rejected.
Items damaged due to improper return packaging may affect refund eligibility.
We aim to be fair and flexible while ensuring products remain in resellable condition for all customers.
All returns must be approved by our support team before the item is shipped back.
To request a return:
Once your request is reviewed, we will provide:
Important:
Unauthorized returns may be refused or significantly delayed because they cannot be matched to your order without an RMA.
We aim to keep our return process fair and transparent. Here’s how return costs work:
If Your Item Arrives Damaged, Defective, or Incorrect
You pay nothing.
We cover 100% of the return or replacement costs.
Depending on the situation, we may:
Our goal is to fix the issue quickly and at no cost to you.
For Customer Remorse (Change of Mind)
If the product is functional but you no longer want it, for reasons such as:
Then:
This approach keeps pricing fair for all customers and ensures transparency.
We make the return process simple and clear. Just follow the steps below:
Step 1 - Contact Us
Email support@maintainedhouse.com with:
Step 2 - Receive Return Authorization
Our team will send you:
Step 3 - Pack Your Item Securely
Include all accessories or parts that came with your item.
Improper packaging may affect refund eligibility if the item is damaged during return transit.
Step 4 - Ship the Item Back
We will notify you by email once your returned item arrives at our facility.
Once your return is received, we follow a clear and transparent process:
Inspection
We inspect the returned item to confirm it meets the eligibility requirements:
Refund Approval
If your return is approved, you will receive an email notification confirming your refund has been initiated.
Refund Timeline
Approved refunds are processed within 7 business days to your original payment method.
Please note that your bank or card provider may require additional processing time before the refund appears on your statement.
No Restocking Fees
Maintained House does not charge restocking fees.
You will receive a refund for the product amount only (minus return shipping costs for change-of-mind cases).
Late or Missing Refunds
If your refund does not appear after 7 business days:
We offer a simple and fair exchange process depending on the situation.
If Your Item Arrives Damaged, Defective, or Incorrect
You pay nothing.
We will:
In many cases, we do not require the damaged or incorrect item to be returned, especially if returning it may cause further damage or delays.
Our team will let you know the best option after reviewing your case.
For Preference-Based Exchanges (Change of Mind)
If you want a different color, size, or style:
Exchange Timeline
Exchange timelines vary depending on:
Customers are responsible for ensuring that return packages arrive safely at our facility.
If Your Return Package Is Lost or Damaged During Transit
To help protect your return:
We Always Aim to Help
Although carriers handle these claims, our support team will assist you with guidance and help ensure a fair resolution where possible.
We understand that mistakes happen or plans change, so we offer a simple cancellation window.
Cancellation Window
You may cancel your order within 24 hours of purchase, as long as the order has not yet entered fulfillment.
If Fulfillment Has Started
Once your order is being prepared, packaged, or has shipped:
Address Corrections
If you notice an error in your shipping address:
We do our best to assist quickly, but carrier limitations may apply.
Nothing in this Returns & Refund Policy is intended to limit any rights you may have under applicable U.S. consumer protection laws.
You are entitled to:
In the event of any conflict between this policy and your statutory rights, your statutory rights will always prevail.
Maintained House is committed to handling all concerns fairly, transparently, and in full compliance with U.S. consumer protections.
If you have any questions about returns, refunds, exchanges, or product concerns, our customer support team is here to help.
Email: support@maintainedhouse.com
Customer Service Hours: Monday–Saturday | 9:00 AM – 6:00 PM (EST)
Response Time: Typically within 12–24 hours
For additional helpful information, please visit our FAQs, Shipping Policy, or Order Tracking page.
Store Information:
Operating Name: Maintained House
Store Number: +1 (425) 606-4026
Operating Location: 31 Empire Blvd, South Hackensack, NJ 07606, USA
Customer Support Email: support@maintainedhouse.com
Contact Form: Here.