Need help?
If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you can't find your answer there, please get in touch with our support team via support@maintainedhouse.com.
Shipping & Delivery
We currently ship to residential and business addresses within the United States only.
All orders are shipped from our U.S.-based operating fulfillment location, where items are carefully stored, quality-checked, and packaged before dispatch. This helps ensure reliable delivery and consistent service across the United States.
For more details, please visit our Shipping Policy page.
We offer free tracked standard shipping on all orders delivered within the United States.
There are no additional handling fees or hidden charges; the price you see at checkout is the final price you pay.
Most orders arrive within 5-11 business days from the date of purchase.
Orders placed before 11:00 AM EST are usually processed the same business day, while orders placed after that are processed the next business day. Processing typically takes 1-3 business days, followed by 4-8 business days in transit, depending on your location.
Please note that U.S. federal holidays, busy seasons, or rural delivery areas may occasionally add 1-2 extra business days.
For full details, please see our Shipping Policy
Not always. In most areas, couriers will complete a safe drop-off if no one is home and may provide photo proof of delivery.
In locations where a signature is required, the courier will usually attempt delivery 1-2 times. If delivery is unsuccessful, the parcel may be taken to a local collection point or returned to us. If this happens, our team will contact you to arrange the next steps.
For more information, please visit our Shipping Policy.
Most deliveries are completed Monday to Friday.
Some courier partners may attempt weekend delivery depending on your location, but weekend delivery is not guaranteed.
We currently do not ship to PO Boxes, APO/FPO addresses, or non-physical locations.
We do deliver to most remote or rural areas within the United States, though these deliveries may require additional transit time due to carrier limitations.
We partner with trusted national carriers to ensure reliable and secure delivery, including:
The courier used for your order depends on your location, package size, and delivery requirements.
Order & Tracking
Yes, you can update your shipping address within 24 hours of placing your order, as long as it has not yet entered fulfillment.
Once an order is being processed or has shipped, address changes may no longer be possible due to carrier restrictions.
If you notice an error, please contact us as soon as possible so we can assist before shipment.
Yes, order updates such as style, color, or quantity changes are possible within the first 24 hours after placing your order, as long as the order has not yet entered fulfillment.
Please contact us as soon as possible so we can assist you in time.
Once your order is being prepared or has already shipped, modifications may no longer be possible.
Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.
You can track your order at any time by visiting our Track My Order page and entering:
Please allow 1-3 business days after shipment for tracking updates to appear once the courier scans the package into their system.
In most cases, orders arrive within the estimated delivery window. Occasionally, a package may experience a short delay due to carrier routing or high-volume periods.
We recommend first checking the latest status through our Track My Order page.
If your order has not arrived 3 business days after the estimated delivery timeframe, please contact us and our team will investigate with the courier and assist you promptly.
Couriers often complete deliveries using a safe drop-off, such as leaving the parcel at a porch, entrance, or designated secure location. Many deliveries include photo proof as confirmation.
We recommend:
If you’re still unable to locate the package, please contact us right away. We’ll work with the courier to investigate and guide you on the next steps.
If the courier confirms that your package has been lost in transit, we’ll take care of it.
Once the loss is verified, we will reship your order at no additional cost or offer an appropriate resolution depending on availability.
Please contact us with your order number so we can assist you as quickly as possible.
It’s normal for tracking updates to take 24-48 hours to appear after your order ships.
Tracking activity usually begins once the courier scans the package at their facility. If your tracking hasn’t updated after 3 business days, feel free to contact us and we’ll check on it for you.
If your order arrives damaged, please contact us immediately and include:
Once reviewed, we’ll arrange a free replacement or suitable solution at no cost to you.
For full details, please refer to our Returns & Refund Policy.
If you receive an incorrect item or notice something missing from your order, please contact us as soon as possible with your order number and photos if applicable.
We’ll correct the issue promptly by sending the missing or correct item at no additional cost.
Product & Quality
Yes. All items are inspected as part of our fulfillment process before they are packaged and dispatched. This helps ensure products meet our quality standards and arrive in good condition.
Our towels and bedding are designed to maintain their size and shape when cared for properly.
As with most textile products, minor shrinkage may occur if items are washed or dried at high temperatures.
For best results, we recommend following the care instructions included with your product.
Yes. All soft goods, such as towels, bedding, robes, and blankets, include care instructions inside the package or on the product label.
These guidelines help preserve softness, color, and overall quality over time.
Our bath robes are designed with a comfortable, relaxed fit suitable for everyday wear.
If you prefer a looser or more oversized feel, we recommend sizing up.
Sizing guidance is available on each product page to help you choose the best fit.
Yes. Some bedroom lighting items contain glass components or delicate finishes and are considered fragile.
That’s why we take extra care in packaging and handling to ensure safe delivery.
All lighting products are securely packaged using:
This packaging is designed to minimize movement and reduce the risk of damage during transit.
Most of our lighting products do include bulbs.
If a specific item does not include a bulb, this will be clearly stated on the product page under the “What’s Included” section.
Yes. Lighting products that require assembly or installation include instructions inside the package.
If you need additional assistance, our support team is always happy to help.
Return & Exchange
You may request a return within 30 days from the date your order is delivered.
Returned items must meet the eligibility requirements outlined in our Returns & Refund Policy.
For full details, please review our policy page.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include clear photos of:
Once reviewed, we’ll arrange a free replacement or appropriate solution at no cost to you.
For more information, please refer to our Returns & Refund Policy.
Yes. Orders may be cancelled within 24 hours of purchase, as long as they have not yet entered fulfillment.
If the order has already been processed or shipped, cancellation may not be possible, and you may need to proceed with a standard return after delivery.
Exchanges depend on the situation:
Damaged, defective, or incorrect items:
If your item arrives damaged, defective, or incorrect, we’ll replace it at no additional cost. Simply contact our support team, and we’ll guide you through the next steps.
Change-of-mind exchanges (style, color, or size):
For preference-based exchanges, please reach out to our support team first. We’ll guide you step by step through the exchange process. In most cases, the fastest option is to return the original item and place a new order for your preferred product.
All exchange requests must be approved by our support team before proceeding.
For more details, please visit our Return & Refund Policy.
Exchange timelines vary based on the reason:
For more details, please review our Returns & Refund Policy.
We strongly recommend using the original packaging, especially for fragile items such as lighting.
If the original packaging is no longer available, you may use a similar-sized box with proper protective materials to ensure the item is returned safely. Secure packaging is required for the item to remain eligible for a refund.
Returns sent without prior authorization may be delayed or rejected.
Our fulfillment facility handles shipments for multiple brands, and packages without a Return Merchandise Authorization (RMA) number cannot be properly identified.
Please contact us first to receive approval and the correct return instructions.
Return shipping responsibility depends on the reason for the return:
We do not charge restocking fees.
Payments & Refunds
Yes. All payments on our website are processed through secure, encrypted payment gateways using SSL (Secure Socket Layer) technology. We do not store or have access to your full payment details, ensuring your information remains private and protected at all times.
We accept the following payment methods:
All available payment options will be displayed at checkout.
Payment is collected at the time of purchase. Orders are only processed and prepared for shipment once full payment has been successfully received.
A payment may be declined for several reasons, including:
If your payment is declined, we recommend trying another payment method or contacting your bank for more information.
At this time, we only accept one payment method per order. Multiple payment methods cannot be combined for a single purchase.
Once your refund is approved, it will be processed back to your original payment method within 7 business days.
Please note that additional processing time may be required by your bank or card provider.
No. We do not charge restocking fees.
If your return is approved and meets our eligibility requirements, you will receive the full eligible refund amount according to our Returns & Refunds Policy.
For full details, please review the following pages:
If you still have questions, our support team is always happy to help.
Contact & Support
You can reach us by emailing support@maintainedhouse.com or by directly calling us +1 (425) 606-4026 or through our Contact us page. We do our best to reply to your email within 12 to 24 hours.
Our customer support team operates Monday to Saturday, during standard business hours ( 9:00 AM - 5:00 PM EST ).
We aim to respond to all inquiries as quickly as possible.
We typically respond to emails within 12-24 hours. During peak periods or holidays, responses may take slightly longer, but every inquiry is answered.